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 When talking about SERVICE there are two areas - WHAT we do, and HOW we do it. For a discussion of what we do see the Services section of the website.
At Ecker, our approach to service focuses on building strong relationships with customers, employees, and service providers. We view service as the means by which we “WOW” our customers, making us the subcontractor of choice for them. Exceptional service is going above and beyond what is commonly expected. Service, including Customer Service, has taken on a whole new light at Ecker.
At Ecker, we believe our number one resource is the people who work for us. We value all our employees, and treat internal customer service needs just as importantly as external customer service needs. We work to understand every aspect of workflow and challenge each other to find the most practical solution that provides a win-win situation for all. We are also committed to providing extensive, ongoing, multi-lingual, trade-specific training at each of our operations.
Without our dedicated professionals - Estimators; Project Managers; Drywallers; Plasterers; Carpenters; Painters; Tapers; Laborers; Scaffold Setters; and Truck Drivers; - providing consistent, outstanding service to our customers would be an unrealistic goal.
In the end, service is about building relationships with people and maintaining high ethical standards.
Our Customer Service Technicians
Service as a Two-Way Street
Associations & Organizational Memberships
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